Where is my passport? A new voice service will help you track it

• Published date: 02 April 2024
• Author: MEITAL SHARABI
• Publication title: Jerusalem Post, The: Web Edition Articles (Israel)

At the moment, the one that has been chosen to be the passport distribution provider in Israel is the shipping company HFD. The choice to use a shipping company is another of the optimization measures of the Population and Immigration Authority

One of the news brought by the HFD company regarding the shipment of the passports, is a connection with the communications and telephony solutions development company "Omnitelecom", which adapted a voice channel to update the customers regarding the status of the shipment, for segments of the population that are not available for text messages. The new system was integrated into HFD's system through a voice process, identical to the text messages.

According to Barr, the service manager of the HFD shipping company: "With the addition of Omnitelcom's voice, the system responsible for coordinating and updating the delivery with us manages to reach every citizen from every sector of the population, including those who are only available by phone call. Omnitelcom integrated in a natural, almost transparent way from our point of view into the existing process and in a short time. In addition, we have implemented an IVR system for a return call, so that if you did not have time to answer the call regarding your delivery, you can call back and immediately enter your personal message. It is important to note that we believe in...