El Al to refund customers whose flights were canceled during coronavirus pandemic

• Author: Hezki Baruch
• Date: 26 May 2021
• Published date: 26 May 2021
• Publication title: Israel National News (Israel)

The airline has brought 300 service representatives back to work, and money has been earmarked specially to advance the process of providing customers with refunds.

Those customers who have chosen to receive a cash refund will receive an email containing the date the transfer will be made. The refund for customers who purchased tickets via a travel agent will be handled by the travel agencies.

The process of returning the funds to customers is complex and requires care and precision with regards to each customer, and includes, among other things, speaking directly with the customer, who is then able to choose whether to receive a voucher or a refund.

Customers who have not yet chosen how to receive their compensation will receive an additional email in which they will be asked to choose their preferred method of compensation.

El Al CEO Avigal Soreq said: "The refunds are an extremely important task to El Al - the customers are at the top of the...